Questions & Answers

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Shopping Information

What do you sell?

Namkeen Basket brings youvariety of Namkeen like Ratlami Sev, Snacks, Namkeen Dal, Mixtures, Peanuts etc. And giving you a secure online Experience

When will my order be delivered?

Your order will be delivered within 3-15 working days of order placement date.

Do you deliver outside India?

Yes, we do deliver outside of India. To place an order for other countries please contact us on whatsapp on at +91 97138 55583.

Can I order through whatsapp or direct Call?

Yes, you can place an order through any method you would like. Just contact us on the given number +91 97138 55583. After providing us with the order and shipping details via whatsapp or call we will share the payment link with you, once the payment is done by you the order will be placed.

What is your delivery policy?

Our delivery policy aims to provide prompt and efficient service to our customers. We offer nationwide delivery and strive to deliver all orders within the estimated delivery time mentioned at the time of checkout. In case of any unforeseen circumstances, we will keep you updated about the status of your delivery.

Do you offer any discounts or promotions?

Yes, we offer various discounts and promotions from time to time. You can stay updated about our latest offers by subscribing to our email list or following us on social media.

Payment Information

Do you offer Cash on Delivery?

We do not currently offer cash on delivery.

How can I check shipping rates?

To check the shipping rate please add the products you wish to buy with whatever quantity you want to the cart >> Click on checkout >> Enter your shipping address and other details >> shipping rates will automatically show along with the product price.

What are the accepted payment methods?

We accept a variety of payment methods, including debit cards, credit cards, net banking, PayTm, GPay, PhonePay and UPI. We use secure RazorPay payment gateways to ensure the safety of your transaction.

 

Can I use multiple payment methods for a single order?

No, you can only use one payment method per order.

Is it safe to use my credit/debit card on your website?

Yes, it is safe to use your credit/debit card on our website. We use secure payment gateways and comply with industry-standard security practices to ensure the safety of your transaction.

What should I do if my payment fails?

If your payment fails, please check that the information entered is correct and that your card has sufficient funds. If the issue persists, you can contact your bank or the customer support team for assistance.

Orders and Returns

How to cancel my order?

To cancel your order you can contact us directly on +91 97138 55583

What about refunds on cancelled order?

After placing the order customer can cancel the order within 1 hour they wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days.

How do I contact customer support?

You can contact our customer support team by emailing us at  or by using the "Contact Us" form on our website. Our customer support team is available to assist you from 9 AM to 6 PM, Monday to Saturday.

Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, changes may not be possible.

How do I know if my order was successful?

After you complete the order process, you should receive an order confirmation email with details of your purchase. You can also usually check the status of your order in your account on the ecommerce website.

Can I customize the spice level or ingredients in my order?

Currently, we do not offer customization options for spice levels or ingredients. However, we strive to create a perfect balance of flavors in our namkeens that appeals to a wide range of palates.

About Namkeen Basket

What makes your namkeens the best in Indore?

We take great pride in using the finest spices and freshest ingredients to prepare our namkeens. Our commitment to quality and the authentic Indorii taste sets us apart from the competition.

Are your namkeens suitable for vegetarians?

Yes, all our namkeens are suitable for vegetarians. We do not use any animal-based ingredients in their preparation.

Is there a minimum order quantity for home delivery?

The specific details can be found on our website or by contacting our customer service team.

How do I place an order for your namkeens?

You can easily place an order through our website or by calling our customer service hotline. Simply select the desired flavors and quantities, provide your delivery details, and proceed to checkout.

Do your namkeens contain any artificial preservatives?

No, we do not use any artificial preservatives in our namkeens. We believe in delivering a fresh and natural product to our customers.

How long do your namkeens stay fresh?

Our namkeens are prepared fresh to order, ensuring maximum freshness. Our nameen stays good for 30-40 days.The exact shelf life may vary slightly depending on the specific variety, but typically they stay fresh for a few weeks when stored properly in an airtight container.